The National Payments Corporation of India (NPCI) has introduced new FASTag rules that take effect today, significantly impacting how toll payments are processed. These changes aim to streamline transactions, prevent fraudulent activities, and enhance the efficiency of toll collection. Here’s everything you need to know about the latest FASTag regulations and how they affect users.

What is FASTag?

FASTag is an electronic toll collection system that enables seamless, cashless transactions at toll plazas across India. It uses Radio Frequency Identification (RFID) technology to automatically deduct toll charges from a linked bank account, prepaid wallet, or payment app. A FASTag sticker is affixed to the vehicle’s windshield, allowing toll booths to scan it upon arrival, facilitating hassle-free travel.

Key Changes in FASTag Rules

The new regulations introduce several modifications, primarily concerning blacklisted FASTags, recharge grace periods, transaction delays, and chargebacks. Below is a breakdown of these key changes:

1. Blacklisted FASTags – No Transactions Allowed

• If a FASTag is blacklisted, hotlisted, or has a low balance for more than 60 minutes before reaching a toll booth, the transaction will be declined.

• If a FASTag remains blacklisted for 10 minutes after being scanned, the payment will also be rejected.

• If both conditions are met, the system will generate error code 176, leading to a double toll charge as a penalty.

2. Grace Period for Recharging

• Users now have a 70-minute window before reaching a toll booth to rectify their FASTag status.

• If a FASTag is recharged within 10 minutes of an attempted transaction, users may be eligible for a penalty refund, ensuring they pay only the standard toll fee.

3. Delayed Transactions – Additional Charges

• If a toll transaction is processed more than 15 minutes after passing the toll reader, users may face extra charges due to system delays.

4. Chargebacks – Cooling Period Introduced

• Banks can only raise chargeback requests for incorrect deductions due to blacklisted or low-balance FASTags after a 15-day cooling period.

Impact of New FASTag Rules on Users

The latest FASTag regulations demand more proactive management from vehicle owners to avoid penalties and ensure smooth transactions. Here’s how these changes will affect users:

1. No Last-Minute Recharges

If a FASTag has been blacklisted for more than 60 minutes before reaching a toll booth, recharging it at the last moment won’t work. Users must ensure their FASTag is adequately funded well in advance.

2. Penalty Refunds Now Possible

Users who recharge their FASTag within 10 minutes of scanning can request a refund for the penalty charge, ensuring they don’t pay double toll fees.

3. Strict Transaction Monitoring

Users will need to actively monitor their FASTag status to avoid delays, extra charges, or transaction rejections at toll booths.

How to Avoid FASTag Issues

To ensure a smooth and hassle-free experience with FASTag, follow these best practices:

1. Maintain a Sufficient Balance – Regularly top up your FASTag wallet to avoid blacklisting.

2. Check FASTag Status Frequently – Use your bank’s FASTag portal or app to verify your tag’s validity.

3. Monitor Transactions – Ensure your toll payments are deducted correctly and on time.

4. Keep FASTag Active – A properly functioning FASTag prevents unnecessary delays at toll plazas.

Why These Changes Were Introduced

The NPCI and the Ministry of Road Transport & Highways introduced these rules to enhance security, reduce fraudulent transactions, and improve toll payment efficiency. With millions of vehicles using FASTag daily, these changes will help in maintaining the integrity of the system and ensuring fair toll collection.

Source: ndtv.com